Contact Centre - Intermediate Apprenticeship

Contact Centre
Intermediate Level Apprenticeship
Overview

Title

Intermediate Contact Centre Apprenticeship

Level

2

Equivalent

Five GCSE's A-G

Duration

12-18 Months

Suitable for

 Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Outbound Sales, Agent, Inbound Sales Agent, Outbound Customer Service Agent, Inbound Customer Service, Agent, Telephone Banking Advisor and Telesales Operator

Locations

All industries

Awarding Body

City & Guilds

Sector Skills Council

 CfA Business Skills @ Work
Start Date

Flexible around the needs of the business
Funding

Apprenticeships
More Information … make an enquiry

Contact Centre
Intermediate Level Apprenticeship
Framework Components

Competence

Level 2 NVQ Certificate in Contact Centre Operations

Knowledge

Level 2 Certificate in Contact Centre Operations

Transferable Skills

  • Application of Number
  • Communication

Employment Rights and Responsibilities (ERR)

ERR requirements are covered as part of the Knowledge qualification

Related Apprenticeships

end of page