Customer Service - Intermediate Apprenticeship

Customer Service
Intermediate Level Apprenticeship
Overview

Title

Intermediate Apprenticeship in Customer Service

Level

2

Equivalent

Five GCSE's A-G

Duration

12-18 Months

Suitable for

 Customer Focused Roles applicable to all vocational areas

Locations

All industries

Awarding Body

City & Guilds

Sector Skills Council

 CfA Business Skills @ Work
Start Date

Flexible around the needs of the business
Funding

Apprenticeships
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Customer Service
Intermediate Level Apprenticeship
Framework Components

Competence

Level 2 NVQ Certificate in Customer Service

Knowledge

Level 2 Certificate in Customer Service

Transferable Skills

  • Application of Number
  • Communication

Employment Rights and Responsibilities (ERR)

CfA ERR Workbook

Related Apprenticeships

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