Contact Centre - Advanced Apprenticeship

Contact Centre
Advanced Level Apprenticeship
Overview

Title

Advanced Contact Centre Apprenticeship

Level

3

Equivalent

2 A-Levels

Duration

12-24 Months

Suitable for

 Sales Team Leader, Customer Services
Team Leader, Contact Centre Team Leader, Product Specialist, Supervisor, Support Analyst,
and Contact Centre Manager. Higher Apprentices will work in job roles such as Resource
Scheduling Manager, Senior Planner, Team Manager, Key Account Manager, and Senior Contact
Centre Manager

Locations

All industries

Awarding Body

City & Guilds

Sector Skills Council

 CfA Business Skills @ Work
Start Date

Flexible around the needs of the business
Funding

Apprenticeships
More Information … make an enquiry

Contact Centre
Advanced Level Apprenticeship
Framework Components

Competence

Level 3 NVQ Diploma in Contact Centre Operations

Knowledge

Level 3 Certificate in Contact Centre Operations

Transferable Skills

  • Application of Number
  • Communication

Employment Rights and Responsibilities (ERR)

ERR requirements are covered as part of the Knowledge qualification

Related Apprenticeships

end of page