Customer Service - Advanced Apprenticeship

Customer Service
Advanced Level Apprenticeship
Overview

Title

Advanced Apprenticeship in Customer Service

Level

3

Equivalent

2 A-Levels

Duration

12-24 Months

Suitable for

 Customer Relationship Manager, Co-ordinator/ Team Leader/Supervisor/Manager in Customer Focused Roles applicable to all vocational areas

Locations

All industries

Awarding Body

City & Guilds

Sector Skills Council

 CfA Business Skills @ Work
Start Date

Flexible around the needs of the business
Funding

Apprenticeships
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Customer Service
Advanced Level Apprenticeship
Framework Components

Competence

Level 3 NVQ Diploma in Customer Service

Knowledge

Level 3 Certificate in Customer Service

Transferable Skills

  • Application of Number
  • Communication

Employment Rights and Responsibilities (ERR)

CfA ERR Workbook

Related Apprenticeships

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