ground handling training - apprenticeship

ground handling training - apprenticeship - overview

Title

Apprenticeship in Providing Aviation Operations on the Ground

Level

2

Equivalent

Five GCSE’s A-G

Duration

6-12 Months

Suitable for

Passenger Service Agents, Ramp Agents, Despatcher, Ground Handlers, Baggage Handlers

Locations

Airports

Awarding Body

City & Guilds, EAL

Sector Skills Council

 Go Skills

Careers

Ground Handling, Airport Operations
Start Date

Flexible around the needs of the business
Funding

Apprenticeships, Train to Gain

ground handling training - apprenticeship - framework components

nvq level 2 in providing aviation operations on the ground

Mandatory Units

The NVQ consists of the following 2 mandatory units:

  • Recognise airside hazards and minimise risks
  • Contribute to the maintenance of Aviation Health, Safety and Security

Optional Units

And any 5 from the following optional units, including at least 2 units from the Specialist Aviation Units:

Specialist Aviation Units

  • Carry out airside maintenance operations
  • Prepare baggage for and receive baggage from aircraft
  • Check in aviation passengers and baggage
  • Receive, call and escort passengers to aircraft
  • Handle reports of lost or damaged baggage
  • Maintain the comfort of passengers using the Executive Lounge
  • Provide ticket desk services

Generic Units

  • Deliver reliable customer service
  • Maintain effective working practices
  • Identify and resolve aviation problems
  • Give Customers a Positive Impression of Yourself and Your Organisation

key skills

The Key Skills required for this framework are:

  • Application of Number Level 1
  • Communication Level 1
  • Information Communication Technologies (ICT) Level 1

technical certificate

Not required as part of this framework.