Contact Centre Operations - Level 2 Apprenticeship Framework
From 1 August 2020 this Apprenticeship framework is no longer available
Simliar updated Apprenticeship standards that may serve as suitable alternatives to this apprenticeship are:
Contact Centre Operations - Level 2 Apprenticeship Framework
Overview
Title
Contact Centre Operations Apprenticeship
Level
2
Suitable for
Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Outbound Sales Agent, Inbound Sales Agent, Outbound Customer Service Agent, Inbound Customer Service Agent, Telephone Banking Advisor and Telesales Operator
Duration
12-18 Months
Locations
All industries
Sector Skills Council
CfA Business Skills @ Work
Awarding Organisation
City and Guilds
Start Date
No longer available
Price
£1500
Contact Centre Operations - Level 2 Apprenticeship Framework Components
Competence
Level 2 NVQ Certificate in Contact Centre Operations
Knowledge
Level 2 Certificate in Contact Centre Operations
Transferable Skills
Functional Maths
Functional English
Employment Rights and Responsibilities (ERR)
ERR requirements are covered as part of the Knowledge qualification
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