Team Leading - Level 2

a team leader stood at a table talking to his team

Team Leading - Level 2

Diploma in Team Leading
Aim Reference
Suitable for
Team Leader, Duty Manager, Section Leader, Floor Manager, Helpdesk Manager, Team Co-ordinator
8-12 Months
All industries.
Awarding Organisation
Start Date
Flexible around the needs of the business

Team Leading - Level 2
Qualification Units

Mandatory Units

  • Manage Personal Performance and Development
  • Communicate Work-Related Information
  • Lead and Manage a Team
  • Principles of Team Leading
  • Understand Business

Optional Units

  • Develop Working Relationships with Colleagues
  • Contribute to Meetings in a Business Environment
  • Principles of Equality and Diversity in the Workplace
  • Promote Equality, Diversity and Inclusion in the Workplace
  • Manage Team Performance
  • Manage Individuals’ Performance
  • Chair and Lead Meetings
  • Encourage Innovation
  • Manage Conflict within a Team
  • Procure Products and/or Services
  • Collaborate with Other Departments
  • Participate in a Project
  • Health and Safety Procedures in the Workplace
  • Store and Retrieve Information
  • Handle Mail
  • Employee Rights and Responsibilities
  • Deliver Customer Service
  • Understand Customers
  • Resolve Customer Service Problems
  • Negotiate in a Business Environment
  • Develop a Presentation
  • Deliver a Presentation
  • Resolve Customers’ Complaints